Privacy Policy

1. Introduction

Straightline Renovations And Repairs ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you contact us, request a quote, or use our services.

2. Information We Collect

We may collect the following information:

• Contact details (name, phone number, email)
• Service details (address of the project, type of work requested)
• Messages you send through our website, SMS, or phone
• Photos or videos you share for project evaluation
• Website usage data (basic analytics such as page views)

We do not collect financial information, sensitive personal data, or tracking data beyond standard analytics.

3. How We Use Your Information

We use your information to:

• Provide quotes and service estimates
• Schedule appointments and send confirmations
• Communicate about your project
• Send updates, reminders, or follow-up messages
• Improve our customer service and website experience

We do not sell, rent, or share your information with third parties for marketing.

4. SMS & Communication Consent

By contacting us through our website, phone, or SMS, you consent to receiving messages related to:

• Appointment confirmations
• Job updates
• Estimate approvals
• Service reminders

You can reply STOP at any time to opt out of SMS communication.

5. Sharing Your Information

We may share your information only when necessary:

• With subcontractors working on your project
• With service providers who help us operate our business (e.g., messaging platforms)
• When required by law or to protect our business

We do not share your information for advertising or third-party marketing.

6. Data Protection

We take reasonable steps to protect your information, including:

• Secure storage
• Limited access
• Encrypted communication tools where applicable

However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

You may request:

• Access to the information we hold
• Correction of inaccurate information
• Deletion of your information (unless required for legal or service reasons)

To make a request, contact us at: kriskrieg@hotmail.com

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Information

Straightline Renovations And Repairs

2517 Port Robinson Road, Welland, Ontario

Email: kriskrieg@hotmail.com

Phone: (855) 606-7177